If you can contact us using the Contact link up to 24 hours before showtime, we can refund your tickets. Please remember the $1.75 ticket order fee is nonrefundable. You would then go online to purchase new tickets to a different production (and yes, you’d have to pay the ticket order fee again, we can’t avoid that). If it’s less than 24 hours before your tickets’ performance, we’re sorry but the refund option isn’t available. You could try bringing your ticket to the theater before the show to see if someone would buy it from you.
If you reserved your tickets through a Season Pass, please contact us at least 24 hours before the showtime (use the Contact link) so we can complete the process of releasing it back to your Season Pass, which gives you the chance to choose a different production. If absolutely everything is completely sold out, we’re sorry, but we do not refund Season Pass tickets. Also, Season Passes are not transferable from year to year.